Our 30-Day Return Window

You may request a return within 30 days after receiving your order .

To help us accept and process a standard return, the item should remain in substantially the same condition in which it was received.

• The product should be unused and not materially altered.
• Textile products should not have been washed, laundered, stained, cut, altered, or damaged after delivery.
• Original labels or product tags should remain attached where applicable.
• Original packaging should be retained where reasonably possible.
• You will need your order number, receipt, or another valid proof of purchase.

How to Request a Return

Please contact our customer care team before sending any item back. This allows us to review your request, confirm whether the item qualifies, and provide the correct return instructions.

service@weavlixa.com

Damaged, Defective or Incorrect Items

Please inspect your order shortly after delivery. If the item is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible so we can review the issue.

To help our team assess the situation efficiently, please provide:

• Your order number.
• Clear photographs of the product and the affected area.
• Photographs of the parcel or external packaging if shipping damage may have occurred.
• A short explanation of what you received and the issue you found.

Where a claim is confirmed, we will provide an appropriate resolution, which may include replacement, refund, or another remedy available under this policy or applicable consumer law.

Items That May Not Be Eligible for Return

Some products cannot be accepted through the standard change-of-mind return process because of their condition, customization, or nature.

Exchanges

Because inventory, textile colors, sizes, and configurations may change, we generally process exchanges as a return followed by a new purchase.

If you need a different size, color, or product, contact us first to arrange the return of the original item. Once the return is accepted, you can place a new order for the preferred item.

This approach helps avoid reserving the wrong variation while a return is still in transit.

European Union — Right of Withdrawal

Where applicable under European Union consumer law, customers purchasing through a qualifying distance contract may have a statutory right to withdraw from the purchase within 14 days after receiving the goods, without needing to provide a reason.

Certain statutory exceptions may apply, including for goods made to the consumer's specifications or clearly personalized, and certain sealed goods where applicable hygiene protections have been removed.

You may handle an eligible product only to the extent reasonably necessary to establish its nature, characteristics, and function. A reduction in value may apply where handling goes beyond what would normally be permitted when examining the item.

Refund Review & Processing

Once a return reaches the designated return location, it may be inspected before a refund decision is completed.

Once an approved refund has been submitted, please allow up to 10 business days for processing. Your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed after we confirmed that your refund was issued, please contact us at service@weavlixa.com .

Return Shipping

Return shipping arrangements depend on the reason for the return, destination, and circumstances of the order.

If the return results from a verified defective, damaged, or incorrect item, we will provide the appropriate return or resolution instructions.

For eligible voluntary returns or change-of-mind returns, return shipping costs may be the responsibility of the customer unless we specifically confirm otherwise or applicable law requires a different result.

Original outbound shipping charges are generally not refundable for voluntary returns, except where required by applicable law or where the return results from an error attributable to us.

Return Address

Weavlixa™ works with fulfillment partners and return facilities that may vary according to the product and destination.

For that reason, a return must be authorized before shipment. Our customer care team will provide the appropriate return destination after reviewing your request.

Preparing Your Return

Please package returned textiles carefully so they remain protected during transportation.

• Fold and package textile products carefully to avoid unnecessary damage during return transit.
• Include any accessories or components supplied with the product.
• Keep your shipping receipt and tracking information until the return has been completed.
• Do not place labels directly onto reusable product packaging unless instructed to do so.