Shanghai Muanchun Technology Development Co., Ltd.
Operator of Weavlixa™ and responsible for our online store, customer service, order support, and related ecommerce operations.
No. 655 Yinxiang Road, Jiading District,
Shanghai, China
+86 21 5058 7858
Shipping Policy
Bringing a Weavlixa™ piece into your home should feel considered from beginning to end. This policy explains how orders are prepared, dispatched, tracked, and delivered, along with the information you may need while your order is making its way to you.
Thoughtful Fulfillment, From Our Network to Your Home.
Weavlixa™ works with selected manufacturing and fulfillment partners to prepare and dispatch products as efficiently as possible. Depending on the item and destination, your order may ship from one of our international fulfillment locations rather than passing through a single central warehouse.
- Helps us maintain a considered selection without unnecessary layers of traditional retail inventory.
- Allows products to move through the fulfillment location best suited to the item and destination.
- Supports a more direct relationship between production, fulfillment, and your home.
Order Preparation & Shipping Fee
Before an order leaves our fulfillment network, time is required for payment confirmation, order review, product handling, quality checks, and packaging.
Estimated Transit Times
Delivery time begins after the order has completed processing and has been accepted by the shipping carrier.
| Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 Business Days |
| Canada | 11–16 Business Days |
| United Kingdom | 11–16 Business Days |
| Australia | 11–16 Business Days |
| Other International Destinations | 15–20 Business Days |
These timeframes are estimates rather than guaranteed delivery dates. Weather, local carrier conditions, customs procedures, public holidays, remote destinations, and other circumstances outside our direct control may affect final delivery timing.
Tracking Your Order
Once your parcel has been dispatched, a shipping confirmation will be sent to the email address provided at checkout. When available, this message will include your tracking number or tracking link.
- Tracking systems may require approximately 1–3 business days after dispatch before the first carrier scan becomes visible.
- A tracking page that has not updated immediately does not necessarily mean that the parcel has stopped moving.
- International parcels may be transferred between carriers, which can occasionally create gaps between tracking events.
International Customs, Duties & Taxes
International orders may be subject to customs procedures, import duties, VAT, taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product or shipping price and remain the responsibility of the recipient.
Weavlixa™ does not control customs assessments and cannot determine in advance whether a particular shipment will incur additional charges.
Customs inspections or local clearance requirements may also extend the delivery timeframe.
Address Changes & Order Cancellation
Orders begin moving through our system soon after they are received. If you notice an incorrect address or wish to request cancellation, please contact us as soon as possible at:
service@weavlixa.com
We recommend contacting us within 12 hours of placing your order.
We will make reasonable efforts to accommodate the request, but changes or cancellations cannot be guaranteed once an order has entered packing, fulfillment, or carrier processing.
Please review your delivery address carefully before completing checkout. Weavlixa™ cannot guarantee rerouting once a parcel has already been transferred to the carrier.
Damaged Shipments
We want every Weavlixa™ piece to arrive in a condition that reflects the care with which it was selected and prepared.
If an item arrives visibly damaged, please contact us within 72 hours of delivery and provide:
- Your order number.
- Clear photographs of the damaged item.
- Photographs of the external packaging where relevant.
- A short description of the issue.
Once reviewed and approved, we will provide the appropriate resolution, which may include a replacement or another remedy consistent with our applicable return and refund policy.
Parcels Lost in Transit
If tracking indicates a significant delay or the carrier confirms that your shipment has been lost, please contact our support team.
We will review the tracking history and work with the carrier or fulfillment partner where appropriate.
When a parcel is confirmed as lost in transit and the claim is eligible, Weavlixa™ may arrange a replacement at no additional product cost.
Multiple Parcels
Some orders contain products that are stored or prepared at different fulfillment locations. In these situations, your order may arrive in more than one parcel.
Separate packages may have different tracking numbers and may arrive on different days. This does not necessarily indicate that part of your order is missing.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing a complete and accurate delivery address at checkout.
If a parcel is returned because of an incorrect address, incomplete information, an unsuccessful delivery attempt, or failure to collect a parcel when required, additional shipping charges may apply before the order can be sent again.
Need Help With a Delivery?
If you have questions about processing, tracking, delivery, or a parcel that has already been dispatched, our customer care team can review the available information with you. For faster assistance, please include your order number and the email address used at checkout.
“From thoughtful materials to the final journey home, every Weavlixa™ order is handled with care.”